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We service Byron Bay, the Tweed Shire, Yamba, the Gold Coast and Brisbane, however we are happy to consider other areas.
We have a minimum hire order of $500.00 excluding GST for the Byron Bay area.
Other areas have a varying minimum hire requirement depending on the location. This will be advised at the time of your initial enquiry.
Delivery and pickup fees are quoted separately.
Our delivery fees vary depending on the location of your event, accessibility and the items on your order.
Each truckload will require 1-2 delivery people.
To give you an idea of how we price our deliveries we take into consideration the following:
Time taken to pack and load your order
Travel time to your location.
Unloading time
Return travel from your location to our warehouse.
For pickup, everything mentioned above reoccurs.
Prices quoted are for delivery on street level with safe and easy walkup access. Extra charges may be payable for delivery to and removal from higher or lower levels.
We do not use delivery charges to make a profit and do our best to make our delivery fees affordable.
We offer a DIY service for some decor items only. Each order is individually considered for eligibility for DIY pickup.
As part of our delivery service we are happy to set our furniture in place according to your instructions. This applies only to items that are undercover in a secure area. All detailing is to be done by yourself, your wedding planner or your stylist.
The areas that are to be set must be cleared of any unwanted items or furniture. The Frank & Joy delivery team will not move any items not being delivered by Frank & Joy.
We will place anything that will be used outside (with prior approval from Frank & Joy) as close as we can to that area in an undercover and secure location.
There must be a site contact available at all times during the delivery to ensure the items are placed in the area that you wish.
We do not set up decor items unless Frank & Joy is your planner and/or stylist.
A member of our team will contact you one week prior to your delivery to confirm your delivery time. All delivery times given allow a two-hour window. If you have a preferred time and date of delivery, please let us know when booking.
Booking deposits paid are non-refundable to cancellation, change of date or change of mind.
Any refunds will incur an administration fee of $90.00.
Your refund amount will be less this amount.
Booking deposits are not refundable nor transferable.
A 40% non refundable deposit is required to offer both you and Frank & Joy security. By paying your booking deposit the items you have requested will be held for you only on your event date, Frank & Joy will make those items unavailable to other clients once your deposit is received.
Once your booking deposit is received we do not allow items to be changed due to loss of opportunity.
Yes. Every booking through Frank & Joy is required to pay a minimum security bond of $300.00. Bond payment is assessed based on the individual order.
Your full payment is required to be paid 30 days prior to your event. If your event is booked within the 30 day payment requirement, full payment is expected at the time of booking.
If an item is unreturned, broken, or damaged beyond repair, you will be sent an invoice for the full replacement value. Payment is required within seven days of the invoice issue date. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment.
Payment is required within seven days of the invoice issue date. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment.
For all cushions (including dining chair cushions) that are returned dirty a $2.00 plus GST per cushion fee applies.
Laundering of napkins is included in the hire cost however if napkins have stains that cannot be removed a replacement fee of $5.00 plus GST per napkin applies.
Upholstered items that are returned dirty will be professionally cleaned at our warehouse and you will be sent an invoice for the cost of cleaning.
Payment is required within seven days of the invoice issue date. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment.